Frequently Asked Questions
How do I contact Customer Service about orders?
Give us a call at 662-657-8467 or email us at: admin@deltactraining.com
How do I contact Customer Service about training?
Give us a call at 662-657-8467 or email us at: training@deltactraining.com
How does your apparel fit?
Can I use multiple discount codes/coupons on the same order?
Unfortunately, no you can only use one discount per order.
How long does shipping take on orders?
CURRENTLY SHIPPING TIMES MAY TAKE LONGER THAN USUAL DO TO THE COVID 19 PANDEMIC
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. The estimated delivery time (EDT) is the sum of estimated fulfillment and shipping time. The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region. The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like: Products being out of stock, Shipping related delays like failed delivery attempts, and service disruptions. If you have any questions get in touch with us at admin@deltactraining.com, we’ll check your order status and let you know how to proceed. Check our terms of service for more in-depth information about our shipping policy.
What is your return policy?
Delta Tactical Training does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. If something arrives damaged, contact us and send a photo of the damaged goods to orders@deltactraining.com, then we'll gladly send a replacement at no cost to you. We do not refund orders for buyer’s remorse. Any claims for damaged/defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Wrong Address - If you provide an address that is considered insufficient by the courier you will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). Check our return policy page for more in-depth information about our return policy or submit a claim.
Can I cancel an order after it’s been placed?
You can change or cancel an order that has already been submitted, unless it has begun the fulfillment process.
What is your refund and cancellation policy for training?
Our refund policy applies to deposits and full tuition payments. If any courses are cancelled by Delta Tactical Training, all students will be issued full refunds or given the option to apply the tuition for the cancelled course towards a future course. If a student cancels their attendance to a private session course at least 5 days prior to the course start date they can be given a full refund or apply the tuition to a future course held within 12 months, any cancellations within 5 days of course start date will be subject to a course cancelation fee of 30%. For all of our other courses cancellations at least 30 days prior to the course start date will be subject to a full refund or the option to enroll in another course. Any cancellations within 30 days of the course start date will be subject to a 30% cancellation fee. Any cancellations within 1 week of the course start date will not receive a refund. If a student does not show up for a course without properly cancelling, they will not receive a refund. Contact us at training@deltactraining.com regarding any training questions.
If I choose to make a 50% deposit for a training course at check out, when will the remaining balance be due?
The remaining balance on a 50% deposit for a training course will be due 30 days from the course start date.